What We Have Done - - - for our CUSTOMERS
The PINNACLE® Product family has earned its reputation based upon meeting customer needs and expectations for call center solutions. Today the PINNACLE® Product family of telecommunications and networking products delivers customer value through network based call center technology. As a Network based solution, the PINNACLE® Products protects call center investments and provides for dynamic control of rapidly changing business needs.	For Peak Performance Select PINNACLE® Automatic Call Distribution Photo courtesy of Wayne Senneke "Because every call counts"
Where Are We Going - - - with our CUSTOMERS Call centers are useful and effective communication tools for many diverse industries. For example, airline and travel businesses use call centers for reservation services. Media, cable, and telephone companies use call centers for outbound promotional sales and inbound repair and other services. Other types of inbound and outbound call center capabilities are commonly used by brokerage houses, banks, and financial institutions to provide exceptional service to their customers. Businesses that have a service to provide or to market can range from catalog houses to insurance company claims and colleges recruiting new students. PINNACLE® Automatic Call Distribution provides effective and productive call center capabilities. The call center has emerged as mission-critical to our customer's business in today's fast changing markets. Call center managers are requiring a new level of enhanced system integration alternatives and professional services from their providers to support the dynamics of this new environment. The PINNACLE® Product family supports this competitive requirement with flexible technology linking combined voice and data services to manage peak performance call handling, track call events and deliver leading edge productivity solutions. Services such as call center design, consultation, project management, as well as implementation and integration are all part of Lucent's value added proposition. Who Are We - - - because of our CUSTOMERS The PINNACLE® Product is Lucent Technologies premier family of call center solutions. This family, anchored by PINNACLE® ACD MIS, capitalizes on the world renowned reliability of the 5ESS®-2000 Switch. Lucent provides state of the art applications that meet the most basic to the most sophisticated call center needs. Using advanced call routing algorithms developed by Bell Labs, PINNACLE® Product is recognized for delivering peak performance in call handling and management applications. A renowned research and development organization, Bell Labs is recognized throughout the world for its scientific and technical achievements. Those achievements deliver customer value in the feature rich, innovative call center solutions of the PINNACLE® Product family. We have a strong commitment - - - to our CUSTOMERS Lucent Technologies is committed to the discipline of call center management and will continue to provide innovative call center products and services. More details are available through Lucent Technologies customer representatives or by email request to this Home Page site.

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